---
title: How Do I Delete or Refund a Transaction
description: Made a mistake recording an offline payment? Need to refund an adoption fee? Here are the steps
---

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# How Do I Delete or Refund a Transaction

## Made a mistake recording an offline payment? Need to refund an adoption fee or part of a payment? Here are the steps

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### Deleting Transactions

You can only delete transactions that were recorded as **Offline Revenue** or **Offline Expense.** This is because those transactions took place outside of Pawlytics and you are only recording them for financial tracking but no funds were exchanged through Pawlytics.

**Card transactions cannot be deleted** but they can be partially or fully refunded. First click the 3 dots at the end of the transaction line and click View Details:

![](https://learn.pawlytics.com/hs-fs/hubfs/image-png-Aug-20-2026-08-23-09-5219-PM.png?width=670&height=241&name=image-png-Aug-20-2026-08-23-09-5219-PM.png)

From this page you can upload any relevant attachments and/or issue a refund:

![](https://learn.pawlytics.com/hs-fs/hubfs/image-png-Aug-20-2026-08-25-50-6926-PM.png?width=670&height=384&name=image-png-Aug-20-2026-08-25-50-6926-PM.png)

**\*PLEASE NOTE**: The transaction fee cannot be refunded. When you begin to issue a refund, you'll be shown how much of the total payment was the transaction fee and how much is available to refund. **Once you confirm you want to refund the amount you've entered, this CANNOT BE UNDONE.**

![](https://learn.pawlytics.com/hs-fs/hubfs/image-png-Aug-20-2026-08-28-00-9307-PM.png?width=526&height=515&name=image-png-Aug-20-2026-08-28-00-9307-PM.png)

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